RETURN POLICY

--- IMPORTANT DISCLOSURE BEFORE PURCHASING ---

PIXIE GLAM understands that ordering online is not easy. We want to make your online shopping experience as easy as possible.

We do not issue refunds, but we'll gladly accept your returns for a store credit or an exchange.

If you have any questions before placing your order, please feel free to contact us!

CUSTOMER CARE HOURS

Mon-Fri 9AM-5PM

Our sales associates are happy to assist our GLAMDOLLS! 🖤

 

Return Guidelines

    1. ITEMS RETURNED WITHIN 5 DAYS OF THEIR ORIGINAL SHIPMENT DATE WILL BE ELIGIBLE FOR A STORE CREDIT. RETURNS RECEIVED AFTER THIS DATE WILL BE REFUSED AND RETURNED TO YOU AT YOUR EXPENSE.
    2. ALL RETURNED ITEMS MUST BE IN THEIR ORIGINAL CONDITION, UNWORN, UNWASHED, AND UNDAMAGED. ANY RETURNED ITEMS THAT APPEAR TO HAVE BEEN WORN, WASHED OR DAMAGED IN ANY WAY WILL RESULT IN A 15% FEE OR INELIGIBILITY TO RECEIVE STORE CREDIT.  
    3. BODYSUITS, INTIMATES, WHITE ITEMS AND SWIMSUITS ARE FINAL SALE.
    4. PIXIE GLAM DOES NOT OFFER REFUNDS. IF AN ITEM IS RETURNED, STORE CREDIT WILL BE ISSUED FOR THE SUBTOTAL AMOUNT.
    5. IF YOUR ITEM WAS DAMAGED/INCORRECT UPON RECEIPT EMAIL INFO@SHOPPIXIEGLAM.COM WITHIN 6HRS OF RECEIVING THE PACKAGE WITH PHOTO PROOF. FAILURE TO DO SO WILL RESULT IN OUR INABILITY TO REPLACE YOUR ITEM.
    6. ALL ITEMS ARE RETURNED TO PIXIE GLAM AT THE EXPENSE OF THE CUSTOMER. PLEASE BE SURE TO INCLUDE THE RETURN SLIP INSIDE THE RETURN PACKAGE WITH YOUR NAME, ORDER NUMBER AND REASON FOR THE RETURN.
    7. A TRACKING NUMBER FOR THE RETURNED PACKAGE MUST BE OBTAINED BY THE CUSTOMER IN CASE THE PACKAGE IS LOST ON ITS WAY BACK TO PIXIE GLAM. FAILURE TO DO SO MAY RESULT IN US NOT BEING ABLE TO PROCESS YOUR RETURN.
    8. ANY RETURNED ITEMS THAT DO NOT MEET OUR TERMS WILL BE DISCARDED UPON RECEIPT.
    9. PLEASE KEEP IN MIND THAT ORIGINAL SHIPPING FEES ARE NOT REFUNDABLE AND NOT APPLICABLE TO YOUR STORE CREDIT.

PIXIE GLAM Store Return Address:

PIXIE GLAM Return Department
405 Main St
Houston, TX  77002

For any questions regarding Returns and the Return Policy, email: INFO@SHOPPIXIEGLAM.COM

PIXIE GLAM Reserves The Right Not To Credit You If You Return Items Outside The Terms Of Our Return Policy.